It’s getting colder and darker here in the Southern Hemisphere, which means it’s time for the Summer ’13 release of Salesforce! There are some very exciting and major changes in this release and the notes are well worth a read in detail.  Here is a quick summary of what’s new: Salesforce: Salesforce Communities will become [...]

With today’s technology, the customer’s voice is stronger than ever and salesforce.com is emphasizing this change with its new customer company initiative. According to Marc Benioff, salesforce.com CEO, becoming a customer company requires organisations to connect with customers in an entirely new way through social and mobile cloud technologies. On 28-30 May salesforce.com will bring [...]

Last week, close to four thousand IT professionals descended upon Las Vegas to gather, discuss and learn ServiceNow and ITSM best practices, trends and developments at Knowledge13. The five-day event offered education, training and networking to IT professionals using cloud services for enterprise IT service automation. Cloud Sherpas recently announced that sales in our ServiceNow [...]

Why do CRM projects fail? A client recently asked me why CRM implementations fail even when the business makes a significant investment in the solution. It’s a valid question and this happens more often than it should because of four areas that organizations don’t properly address during the implementation: resistance, communication, buy-in and program management. [...]

This week Microsoft launched a new campaign focusing on document fidelity in the cloud, which maintains that converting documents from Office to Google Docs and Spreadsheets leaves much to be desired. In its campaign, Microsoft argues that Google Apps is a gamble and isn’t ready for primetime as a result of this limitation, but what [...]